Nathalie de Groot

Nathalie de Groot has a diverse work experience spanning several companies and roles.

Nathalie is currently working as a Junior UX Writer at HousingAnywhere, where they are responsible for copywriting and localization for various teams. Nathalie closely collaborates with product, engineering, design, and stakeholders to create microcopy, UI copy, FAQ articles, and transactional emails.

Prior to this, Nathalie worked as a Fraud Analyst at PayPal from May 2019 to June 2021, where they likely analyzed and prevented fraudulent activities.

Nathalie also served as a Team Lead Customer Care for the Dutch Team at National Pen from January 2019 to May 2019.

In 2018, Nathalie worked as a Digital Marketing Specialist at Via-Direct.nl, likely responsible for digital marketing strategies and campaigns.

From 2015 to 2018, they worked at Lightspeed HQ, initially as a Support Specialist focused on technical support for eCom products. Later on, they became a Senior E-Commerce Specialist and part of the Customer Success Management team, responsible for guiding customers through product onboarding, training, and building ongoing relationships.

Nathalie's earliest recorded role was as a Senior Customer Service Representative at fonQ from September 2014 to July 2015. In this position, they provided customer support via email and phone and was also responsible for webcare on social media platforms like Facebook and Twitter.

With a strong background in customer service, fraud analysis, digital marketing, and UX writing, Nathalie de Groot brings a broad range of skills and expertise to their work.

Nathalie de Groot's education history begins in 2010 when they obtained a Bachelor's degree in History from Universiteit van Amsterdam. Nathalie completed their degree in July 2014. In 2021, Nathalie participated in the UX Design Immersive program at General Assembly, although the field of study is not specified. Additionally, Nathalie has obtained several certifications, including "Illustrator for UX Design", "Photoshop for UX Design", "Planning a Career in User Experience", "Sketch for UX Design", "UX Design: 1 Overview", "UX Design: 2 Analyzing User Data", "UX Design: 3 Creating Personas", "UX Design: 4 Ideation", "UX Design: 5 Creating Scenarios and Storyboards", "UX Design: 6 Paper Prototyping", "UX Foundations: Multidevice Design", "UX Foundations: Prototyping", "WordPress 5 Essential Training", "Transform Your Personal Brand", "SEO Foundation", "Advanced Google Analytics", and "Google Analytics for Beginners". These certifications were obtained from various institutions, including LinkedIn, Lynda.com, and Google.