Jay Klinkhamer

Jay Klinkhamer serves as the Global Head of Digital Customer Experience, Strategy & Innovation at HP since March 2012, leading teams that achieved a 17% increase in customer satisfaction and a 22% improvement in resolution rates. With a strong background in digital innovation and transformation, Jay has held various leadership roles, including managing online customer service capabilities and implementing a privacy-first IoT strategy. Previous experience includes overseeing the digital transformation during Hewlett-Packard's significant corporate separation and managing product lifecycles for imaging and printing services. Jay's educational qualifications include a Bachelor of Commerce from the University of Cape Town and a Bachelor's in International Marketing from Hogeschool HOLLAND.