Yanina Beleno

Yanina Beleno has a diverse work experience spanning several industries and roles. Yanina started their career as an English Language Teacher at the International Berckley School from 2015 to 2017, where they created engaging lesson plans and fostered a love for language and literature.

From there, they transitioned to customer service roles, starting as a Bilingual Customer Service Representative at SUTHERLAND GLOBAL COLLECTION SERVICES LLC from 2019 to 2020. In this role, they built strong customer relationships, resolved inquiries and complaints, and ensured customer satisfaction. Yanina then joined Teleperformance as a Customer Service Specialist from 2020 to 2021, where they provided exceptional customer experiences and effectively communicated product features and troubleshooting steps.

Yanina then shifted their focus to sales and business development roles. Yanina joined Loadsmart as a Sales Development Specialist from 2021 to 2022, where they drove business growth through proactive prospecting and cold calling. As an SD Team Lead at Loadsmart in 2022, they also led a team in driving sales growth.

Yanina subsequently worked as a Business Development Representative (BDR) at Q from 2022 to 2023, where they identified and engaged with potential customers, conducted research on target customers, and crafted compelling cold emails. Yanina then became a Growth Advisor at HubSearch from February to April 2023, collaborating with cross-functional teams to drive revenue growth and develop growth strategies.

Yanina's most recent role is as a Training and Development Manager at Hubtek since March 2022. In this role, they design and implements comprehensive training programs for sales professionals, identifies skill gaps and training needs, and develops engaging training materials.

In 2023, they also joined Processology as a Business Development Representative, where they identify and qualifies potential customers using various methods such as cold calling and email marketing, and determines if Processology's services are a good fit for them.

Overall, Yanina has demonstrated their expertise in teaching, customer service, sales, and business development throughout their career.

Yanina Beleno earned a Licenciada en Idiomas Extranjeros (Bachelor's degree in Foreign Languages) from Universidad del Atlántico, where they studied from 2009 to 2019. In 2020, they attended Servicio Nacional de Aprendizaje (SENA) and obtained a degree in Administración en recursos humanos (Human Resources Administration). In 2015, Yanina briefly returned to Universidad del Atlántico to study Contextos Educativos Inclusivos (Inclusive Educational Contexts). Yanina also completed a course in Inducción a procesos pedagógicos (Introduction to Pedagogical Processes) at Servicio Nacional de Aprendizaje in 2012.

Moreover, Yanina has obtained additional certifications in various sales-related areas. In 2022, they received the SDR / BDR Certificate and the Rising Account Executive Certification from Sales Assembly. In 2023, they completed certifications in Inbound Sales, Frictionless Sales, and HubSpot Sales Software from HubSpot Academy.