Elizabeth McDade

Elizabeth McDade is a seasoned professional with extensive experience in training and instructional design, primarily in the financial operations sector at Human Interest since November 2020. As a Revenue Enablement Manager and Instructional Designer, Elizabeth has significantly enhanced training and onboarding programs while consulting on cross-departmental projects to mitigate impacts on the Customer Support team. Prior roles at Human Interest include Trainer II and Trainer I in Customer Success Operations, where Elizabeth developed comprehensive onboarding programs for new hires and became an expert in key operational systems. Elizabeth's background also includes a math teaching position at Stow-Munroe Falls City School District, where innovative instructional design practices led to considerable improvements in student performance. With a Master’s degree in Educational/Instructional Technology from the American College of Education and a Bachelor’s degree in Integrated Mathematics from Kent State University, Elizabeth combines educational expertise with practical experience in customer service and team leadership roles.