ES

Emily Christine Smith

Manager, Customer Success Strategy & Operations at Hummingbird

Emily Christine Smith has a diverse work experience, beginning with their role as a Professional Actor at the Actors' Equity Association in 2008. In 2013, they worked as a Cafe Lead at Barnes and Noble Book Store, followed by a Freelance Graphic Designer at Candlelight Dinner Playhouse in 2014. Emily Christine then moved on to a role as Directing Assistant at Austin Shakespeare in 2015, and held multiple positions at Telco Data from 2015-2019, including Marketing Consultant, Senior Estimator, and Project Coordinator. In 2019, they began working at OutboundEngine, where they held various roles such as Implementation & Escalation Manager: Advertising, Spokesperson/Actor, Customer Onboarding Representative, and Customer Success Representative. In 2020, they joined Indio Technologies Inc. as a CS Operations Manager and Customer Success Manager. Finally, in 2021, they became Manager, Customer Success/CX Operations at Hummingbird.

Emily Christine Smith's education history includes a Bachelor of Fine Arts (B.F.A.) in Theatre Performance from Baylor University, obtained between 2008 and 2012. Emily Christine has also obtained a number of certifications from LinkedIn and Udemy since 2019, including Learning How to Increase Learner Engagement, Equity First: The Path to Inclusion and Belonging, Figma for UX Design, Master Notion - Beginner to Advanced, Corporate Learning & Development - DE&I in the Workplace, AI in Fintech Essential Training, Trending Tools, Design Thinking: Understanding the Process, Leading Remote Projects and Virtual Teams, Learning Confluence 2018, Operations Management Foundations, Advertising on Facebook, Before & After: Less is More, Creating Positive Conversations with Challenging Customers, Fast Easy Cover Design, Gmail Quick Tips, Marketing to Diverse Audiences, Social Media Marketing: Real Estate, and Social Selling Foundations: Using Content to Drive Engagement.

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Timeline

  • Manager, Customer Success Strategy & Operations

    December 1, 2022 - present

  • Manager, Customer Success/CX Operations

    December, 2021

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