Carol Brown

Carol Brown has over 20 years of progressive experience in the financial and utilities sectors. Carol has worked at Huntswood since 2020, where they started as a Complaint Agent in a pilot program, before becoming a Team Leader in the Collections department. Currently, they hold the position of Quality & Coaching Project Lead, where they are responsible for creating and leading a new Quality program and Route to Competency program for agents. Prior to working at Huntswood, Carol Brown was a REDRESS Team Manager and a Complaint Review Team Leader at Huntswood from 2013 to 2020. Carol also has experience working as a Claims Investigator/Customer Relationship Manager at Momenta and as a Contractor in Claims Investigations at RBS. Additionally, they served as a Contact Centre Manager at Bank of America from 2004 to 2010.

Carol Brown attended Wirral County Grammar School for Girls, though the start and end years are unknown. Carol also attended a school called Wirral, but there is no information provided on the degree name or field of study for either institution.