Naticia J.

Naticia J. currently serves as the Director of Client Experience at Hut 8, where responsibilities include managing national technical support and overseeing service delivery management. Prior to this role, Naticia held several key positions at TERAGO, including Director of Client Experience Group and Director of Client & Customer Experience, focusing on customer experience strategy, service delivery, and escalation management. Naticia also worked at Rogers Communications, ascending from the Senior Manager of Customer Experience & Sales Operations to various managerial roles, where initiatives included implementing customer loyalty programs and leading national retail transformations. Earlier in the career, Naticia accumulated experience as a Senior Account Manager at Cossette and McCANN Canada, managing strategic projects for notable clients, and as an Account Executive at Rapp Collins Worldwide. Naticia holds a Business Administration degree with a focus on Marketing from Sheridan College, a certification as a Medical Laboratory Technician from The Michener Institute, and is pursuing further education at CISNET.