Jacob Carroll-Serres

Jacob Carroll-Serres is a seasoned professional with extensive experience in customer service and team management across various roles. Currently serving as the Product Team Lead at MetLife Legal Plans since November 2019, Jacob has previously held positions such as Director of Customer Success at Willing.com, where responsibilities included opening and managing a remote office. Jacob's earlier experience includes roles as Happiness Supervisor at Cascade Financial Technology Corp, Customer Support Manager at Rolltech/Sport Challenge Network, and Vehicle Operations Specialist at SHIFT. Notably, Jacob contributed to Zappos.com as a Tech Project Coordinator and held various responsibilities in the Resource Desk. Jacob's solid educational foundation includes graduating from Coronado High School in 2009.