Kimberley Smith

Kimberley Smith has extensive experience in customer service and team leadership across various industries. Currently serving as a Lines Distribution Customer Support representative at Hydro One since June 2020, Kimberley assists customers with service connections and utilizes the SAP system for customer management. Previous roles include a Bilingual Customer Care Advisor at Scotiabank and team leadership positions at Mercedes-Benz Canada and LIXIL Water Technology Americas. Kimberley has been recognized for enhancing membership programs at the Canadian Security Association and for leadership in the travel sector at American Express. With a Bachelor of Arts in Communication Studies from York University and additional education from the University of Phoenix, Kimberley demonstrates strong capabilities in client relations, team development, and performance management.