Chad Potratz

Chad Potratz is an experienced IT support professional currently serving as an IS Support Specialist 4 at Hyland since September 2023, following a brief position as Helpdesk Technician 3 at Central Power Systems and Services. Prior roles include significant technical support positions at Strategy Marketing Agency and Dairy Farmers of America, where expertise in complex technical issue resolution was developed. Chad previously led a team as IS Support Team Lead at Hyland from July 2017 to April 2023, managing support services for employees globally. Other notable experiences include senior technical support at Lexmark and various IT support technician roles across multiple organizations, including KVC Health Systems, The Weitz Company, Life Care Services, and Nationwide. Educational background includes studies at The University of Texas at San Antonio, Des Moines Area Community College, and Metropolitan Community College-Business & Technology.