Serena Cappellini

Serena Cappellini is an experienced professional with a diverse background in project management, resource management, and customer success across various industries. Currently serving as a Resource Manager at Hype & Dexter, Serena focuses on delivery resource planning, contractor management, and continuous improvement initiatives. Previous roles include Digital Project Manager at Ao Collaboration Ltd, overseeing internal projects and leading web3 initiatives, as well as Customer Success Manager at DeskDirector, where client relationships and project management were key responsibilities. Serena also has extensive experience in retail management and operations, exemplified by a tenure as Senior Store Manager at Glengarry Wines Limited and previous roles in sales and customer service. Educational qualifications include a Bachelor of Business Administration from Auckland University of Technology and multiple certifications in retail management and wine studies.