Hilda Northe

Hilda Northe has a diverse work experience spanning over many years. Hilda is currently working as a Customer Success Manager at Hypercare since December 2022. Prior to this, Hilda worked at The Hospital for Sick Children, starting in 2008. At the hospital, they held multiple roles including System Analyst, Communications Operator, and Help Desk Analyst. As a System Analyst, they utilized their technical expertise to provide solutions to over 5000 employees in a healthcare setting. As a Communications Operator, they focused on effective and positive communication with both internal and external customers, constantly striving to improve work processes. And as a Help Desk Analyst, they provided technical support and training to end users in a hospital research environment. Before joining the hospital, Hilda worked as an IT Support Analyst at HSB Canada, where they provided remote and on-site support to users in a corporate environment. Hilda has proven skills in quickly resolving technical issues and training users on software applications.

Hilda Northe's education history includes attending UOIT from 2010 to 2011, where they studied Health Science. Prior to that, they attended Oakwood University from 2004 to 2005 and obtained IT Certifications. Additionally, they have several additional certifications, including a BlackTECH SQL For Tech Professionals certification from Freelancer in December 2022, Salesforce Fundamentals to Support Your Business certification from Trailhead by Salesforce in December 2022, Data Analytics for Customer Success certification from Lighthouse Labs in November 2022, CPSA Member certification from the Canadian Professional Sales Association in October 2022, Remote Work Certification from Workplaceless in September 2022, Bitcoin Monetary Revolution, Crypto for Beginners, DeFi101, Ethereum 101, and Blockchair & Bitcoin 101 certifications from Ivan on Tech Blockchain Academy between 2021 and 2022, and an ITIL Foundation Certificate in IT Service Management from PeopleCert in December 2017. Additionally, they obtained A+ | Network+ | MCP certifications from CompTIA in 2005.