HyperQuality, Inc.- An Avaya Company
Shakti Singh is a seasoned finance professional with over a decade of experience in financial management. Currently serving as a Senior Executive in Finance at HyperQuality since June 2012, Shakti Singh is responsible for verifying and processing vendor invoices in Tally and ERP systems, ensuring timely payments to vendors. Previously, Shakti Singh worked at Accys Management Services from September 2011 to May 2012, handling invoice management, tracking payments, and performing account reconciliations for Philips India Ltd. Shakti Singh holds a degree in Account and Taxation with a focus on Finance from the First India School of Business, completed between 2010 and 2012.
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HyperQuality, Inc.- An Avaya Company
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HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.