Darrin Ingram

Director of Customer Excellence at HYPR

Darrin Ingram has extensive work experience in various leadership roles. Darrin is currently the Director of Customer Excellence at HYPR | The Passwordless Company™ since 2021.

Prior to this, Darrin worked at Broadvoice from 2018 to 2021, holding positions such as VP of Customer Experience and VP of Client & Partner Solutions. In these roles, they were responsible for managing multiple teams through the pre-to-post sales process and ensuring a seamless experience for clients, partners, and employees. Darrin also facilitated collaboration and trust across teams and ensured executive alignment on initiatives.

Before Broadvoice, Darrin served as the VP of Sales Engineering at SecureAuth Corporation from 2016 to 2018. Darrin led sales engineering teams and provided consultative technical solutions to Fortune 500 companies and the Federal Government. Darrin also contributed valuable feedback to product management and engineering teams for constant innovation.

Earlier in their career, Darrin worked at BlueCat from 2012 to 2016, where they held positions such as Area Director, Sales Engineering and Sales Engineering Manager. In these roles, they supported sales engineering teams, developed enablement courses, and presented at various industry events as a recognized expert. Darrin also consulted on solution architecture for Fortune 500 clients and played an active role in designing and integrating cutting-edge solutions.

Darrin's career started at Guitar Center in 2004, where they held several management positions. Darrin managed operations teams providing project support, helpdesk services, and technical support to internal clients across multiple locations. Darrin led key improvement projects and implemented technologies to improve efficiency and performance.

In summary, Darrin Ingram has a strong background in customer experience, sales engineering, and technical leadership across various industries.

Darrin Ingram holds a Bachelor of Science degree in Information Technology / Business Analysis from the University of Phoenix. The duration of their education at the university is not specified.

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Timeline

  • Director of Customer Excellence

    July, 2021 - present

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