Frank Casabene

Frank Casabene is a seasoned IT professional with extensive experience in system administration, service management, and customer service. Currently serving as a Specialist System Administrator for ServiceNow at IAG since February 2011, Frank excels in platform administration, software solution development, and maintaining system reliability. Responsibilities include auditing user access, customizing applications, and providing support through troubleshooting and mentorship. Prior to this role, Frank held positions such as Change Analyst and Senior Service Desk Supervisor, demonstrating a strong track record in change management and training. Frank's career began with roles in customer service and technical support, establishing a solid foundation in IT service delivery. Education includes attendance at Whitefriars College from 1991 to 1997.