Melissa Cooper is an experienced Claims Manager at IAG, leading the Property Niche Team in Queensland and New South Wales for the brands WFI and RBI across both Agri and Commercial Insurance since March 2004. Additionally, Melissa serves as a Team Manager at WFI Insurance since August 2017. Educational qualifications include a Diploma of Management from The Academy at IAG, a Certificate 4 in Hospitality and Tourism from Academy Accor, a Certificate 4 in Workplace Assessment and Training from RMIT University, and a Certificate 4 in Business Administration and Economics from Kirkcaldy Technical College.