Carole Ray currently serves as a Customer Loyalty Advisor at IAG Loyalty since April 2024. Previously, Carole held multiple roles at FM Outsource from August 2020 to April 2024, including Customer Service Representative and Resourcing and Training Lead. Carole's extensive experience also includes a long tenure at Yodel (Yodel Delivery Network Ltd) from April 1994 to August 2020, where notable positions included Commercial Coordinator, Sales Support Manager, and Root Cause and Insight Analyst.