Felix Woerbach

Felix Woerbach is an experienced IT Incident and Problem Manager at IAV GmbH since May 2018, specializing in IT Service Management and ServiceNow implementation scheduled for 2024. Previous roles include HMI Specification Developer for Active Info Display, Project Engineer for the collaborative "Pascale" project between Daimler AG and Nissan at both demicon and Daimler AG, and Senior Consultant at erlkönig, focusing on software change processes in engine control units. Felix's early career involved project management at DonaldsonCall Center Consultancy and a master thesis project in collaboration with Siemens and the European Chamber of Commerce in the Philippines. Educational qualifications include a Master of Business Administration from Universität Trier and various certifications such as IPMA Level C and Professional Scrum Master (PSM-I), alongside extensive training in coaching and IT service management.