ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.

Retail

ibex. Pakistan

Nadeem Elahi

Kulsoom Shah

Abdul Moiz Baig

Tahir Ahmad

Umer Pervaiz

Eric Kaufman

The Quality Assurance team at ibex. Pakistan ensures the delivery of high-quality customer engagement and support services by meticulously monitoring, evaluating, and enhancing performance standards. Comprising roles such as Senior Executive Quality Assurance, Quality Assurance Specialist, and Quality Assurance Analyst, the team systematically reviews customer interactions and processes, identifies areas for improvement, and implements strategic measures to uphold superior service quality and customer satisfaction.

Quality Assurance

Software Development Team

Business Analytics and Data

Information Technology Team

Quality Assurance

About

Team members

Other teams at ibex. Pakistan

Software Development Team

Business Analytics and Data

Information Technology Team