ICAS World is a global employee assistance programme (EAP) provider.  We help organisations promote health and wellbeing to their employees while at the same time improving productivity and reducing absence.

Since 1987, we have gained vast experience in developing rigorous clinical practices and procedures that work across different countries and cultures, around the world.

Through our global network of ICAS and partner offices, our EAP covers 155 countries and territories, spans six continents, and supports 1,500 companies with over 6.3 million employees worldwide.

Our global employee assistance programmes (EAP's) and coaching services provide a range of support services to organisation's employees and their immediate family members. There are many components to an EAP, but at the core of the EAP is short term, solution based counselling, either via telephone, face-to-face or via the internet. Our services are available 24 hours a day, 7 days a week, 365 days a year.

Working closely with many multinational organisations for many years has given us an extensive understanding of the challenges that international businesses face, and the increasing costs and implications for businesses caused by presenteeism and absenteeism.

We also provide critical incident management services, expert and immediate solutions to organisations, teams and individuals preparing for and recovering from crises.

Our team of clinical experts are available 24 hours a day, 7 days per week who can advise, guide, assess and deliver services and support to your employees in a crisis.

Why choose ICAS?
Get peace of mind that our standards are consistent everywhere, with a tailored approach for local delivery using our local offices wherever you are.
We understand the differences between countries, cultures and language.
Over 35 years working with companies to develop innovative and effective wellbeing solutions.

Employee Benefits

Health & Wellness

Professional Services

ICAS World, a Lyra Health company

ICAS World, a Lyra Health company's headquarters in London, United Kingdom

The Human Resources and Mental Health team at ICAS World, a Lyra Health company, focuses on enhancing employee well-being and productivity by developing and implementing global employee assistance programs (EAPs). They provide short-term, solution-based counseling, critical incident management, and mental health support tailored to diverse international workforces. Available 24/7, this team ensures culturally sensitive, consistent mental health services and guidance for employees and their families, aiding multinational organizations in reducing absenteeism and presenteeism.

Human Resources and Mental Health

The International Account Management team at ICAS World is responsible for overseeing and maintaining relationships with multinational clients, ensuring the seamless delivery of our employee assistance programmes (EAP) across various countries and cultures. This team liaises with clients to tailor services to local needs, addresses any concerns, and coordinates with global and regional offices to provide continuous support and innovative wellbeing solutions for over 6.3 million employees worldwide.

International Account Management

The Business Development Team at ICAS World is responsible for identifying and pursuing new business opportunities to expand the company's global reach. They focus on developing strategic partnerships, fostering relationships with multinational clients, and driving revenue growth across various regions. By understanding regional market needs and leveraging ICAS World's extensive network, the team enhances the availability and effectiveness of employee assistance programmes (EAP) and other wellbeing services worldwide.

Business Development Team

The Leadership Team at ICAS World, a Lyra Health company, spearheads the strategic direction and operational excellence of the organization. Comprised of the CEO, Chief Growth Officer, Chief Technology Officer, Chief Commercial Officer, and Chief Operating Officer, the team collaborates to enhance global employee wellbeing programs, drives growth initiatives, ensures the integration of advanced technologies, manages commercial strategies, and oversees all operational functions to support over 6.3 million employees worldwide effectively.

Leadership Team

The Data and Analysis Team at ICAS World, a Lyra Health company, is responsible for leveraging data to enhance our global employee assistance programmes (EAP). This team analyzes data trends to improve the efficacy of our health and wellbeing services, generate actionable insights for client organizations, and support decision-making processes. They ensure our services meet local cultural needs and regulatory standards while optimizing overall productivity and reducing employee absence within client organizations.

Data and Analysis Team

The Product and Development Team at ICAS World, a Lyra Health company, is responsible for designing, developing, and enhancing the company's global employee assistance programme (EAP) platform. The team works on creating user-friendly interfaces, integrating new features, and ensuring the platform is accessible 24/7 across multiple countries and cultures. By leveraging cutting-edge technology and innovative design, they aim to improve user experience, streamline service delivery, and support the wellbeing of millions of employees worldwide.

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Other teams

International Account Management

Business Development Team

Leadership Team

Data and Analysis Team

Product and Development Team