Director Diamond Accounts - Government Customers

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the Role: 

As the Director of Diamond Accounts, you will be a pivotal force in driving growth and success within our portfolio of government customers.

Your primary focus will be to expand and deepen relationships within these key accounts, leveraging Icertis Contract Intelligence to meet and exceed customer goals.

Acting as a trusted advisor and advocate, you will collaborate closely with both customers and internal teams to ensure the successful adoption, usage, and expansion of our products.

We are seeking a dynamic and strategic individual with a passion for sales, strong relationship-building skills, and a consultative approach.

Your background in enterprise software sales, particularly within a SaaS environment, will be critical to your success in this role.

This is an exciting opportunity to shape the future of our engagements with government clients.

This role is remote and can be based anywhere in the United States. You will report directly to the Vice President of Diamond Accounts and will have no people management responsibilities. #LI-MV1 

What You Will Do:

• Revenue Growth: Drive revenue by upselling and cross-selling within existing government Diamond accounts.
• Customer Success: Ensure overall customer satisfaction and foster a strong partnership that positions Icertis as a trusted ally.
• Relationship Building: Develop and nurture strong, long-term relationships with key stakeholders across your customer portfolio.
• Strategic Guidance: Understand customer needs and pain points, and work collaboratively to propose tailored solutions.
• Cross-Functional Collaboration: Partner with internal teams, including Professional Services and Engineering, to address customer challenges and achieve shared success.
• Product Alignment: Stay informed about new product releases and work closely with product management to align customer needs with our evolving offerings.

What You Will Bring:

• Proven Experience: Demonstrated success in enterprise software sales or account management, with a deep understanding of the government sector.
• Consultative Sales Approach: Ability to identify new opportunities, manage complex sales cycles, and offer strategic solutions that drive customer value.
• SaaS Expertise: Experience with SaaS products, ideally within the Contract Lifecycle Management (CLM) space.
• Executive Relationship Management: Strong capability in building and managing executive-level relationships, with a track record of leading strategic initiatives and presenting value propositions to C-level executives.
• Customer-Centric Mindset: A proactive approach to understanding customer goals and driving mutual success.
• Communication Skills: Exceptional communication, negotiation, and strategic thinking abilities.