Padmavathi Patil

Padmavathi Patil has extensive experience in customer service and quality management. Padmavathi has worked in various roles within ICICI Securities Ltd., starting as an Executive in Customer Service & Quality and progressing to Assistant Manager, Manager, Senior Manager, Chief Manager, and finally Associate Vice President.

In their roles, Patmavathi has led and managed call centers, online websites, and branches for ICICI Direct customer care in Mumbai and Hyderabad. Padmavathi has also been responsible for driving customer service through alternate channels such as chat, chatbot, social media, and i-Community. Padmavathi has focused on improving customer experience and quality of service, driving process improvements, and reducing turnaround time.

Before joining ICICI Securities, Padmavathi worked as an Executive in Phone Banking at Standard Chartered Bank and as an Executive in Administration at Sevadaan Special School. At the school, they were involved in documenting and updating administration procedures, preparing agendas and minutes of meetings, scheduling appointments, and creating presentations.

Overall, Padmavathi's work experience showcases their expertise in customer service, quality management, process improvement, and team leadership.

Padmavathi Patil obtained a Master of Business Administration (MBA) degree in Business Administration and Management from Kishinchand Chellaram College of Arts Commerce and Science in 2003. Prior to that, they completed their Bachelor of Commerce (BCom) degree in Business/Commerce from Mumbai University Mumbai in 2000. Additionally, they received a Diploma in Management Information Systems from Aptech Computer Education and a Certificate in Capital Market-Dealers Module and Derivatives from the National Institute of Securities Markets (NISM). The specific years for these two qualifications are not provided.