Kathryn Baillon

Kathryn Baillon has a strong background in customer success and project management. Kathryn is currently working at iCIMS as a Sr. Strategic Customer Success Manager, a role they have held since February 2023. Prior to this, they were a Customer Success Manager at iCIMS from November 2021 to March 2023.

Before joining iCIMS, Kathryn worked at PerfectServe as a Client Success Advisor from May 2021 to November 2021. Kathryn also held the role of Implementation Consultant at PerfectServe from November 2019 to May 2021, where they were responsible for deploying applications with hospital systems and physician practices, building relationships with customers, and designing solutions to streamline communication and scheduling workflows.

Earlier in their career, Kathryn was a Project Assistant at Aisle Ahead from July 2017 to November 2019. In this role, they facilitated technology projects to enhance the digital commerce platform and worked closely with clients to align business goals with technology solutions.

Kathryn also gained experience as a Physical Therapy Modalities Technician at Huntsville Hospital from August 2016 to June 2017, where they communicated with patients, assisted physical therapists, and managed new employees. Prior to that, they were a Physical Therapy Technician at Tennessee Orthopedic Clinics from August 2014 to July 2016. In this role, they prepared patients for procedures, monitored patient progress, and supported the physical therapist in growing the clinic.

In addition, Kathryn has experience as a Sales and Event Planning Assistant at the University of Illinois at Urbana-Champaign, where they processed sales transactions, managed inventory, and assisted with event setup and coordination.

Overall, Kathryn Baillon has a diverse background encompassing customer success, project management, and healthcare.

Kathryn Baillon received their College Preparatory Certificate from The High School of Saint Thomas More between 2008 and 2012. Kathryn went on to pursue a Bachelor of Science (B.S.) degree in Kinesiology and Exercise Science from The University of Tennessee Knoxville from 2012 to 2016.