Edward Johns

Edward Johns is a seasoned Systems Engineer with extensive experience in technical customer support, primarily at iconectiv since November 2007. Edward leads the STI-PA Service Desk, focusing on the secure onboarding of service providers into the STIR/SHAKEN ecosystem, with a strong emphasis on enhancing technical training aligned with ATIS standards. Additionally, Edward manages the Short Code Registry Service Desk, overseeing various functions including technical support, billing, account management, and SLA compliance. Edward has also contributed as a Common Language Subject Matter Expert and has experience in equipment coding, specifically with CLEI Codes and TIRKS records. Prior to iconectiv, Edward served as a Systems Technician at ACS Transport Solutions, INC, specializing in troubleshooting and repairing fare collection systems. Edward holds a BS in Network and Communications Management from DeVry University and an EMT Certificate from Middlesex County Fire Academy.