Karl Onugha

Karl Onugha is an experienced IT professional with a strong background in technical support and systems management. Currently serving as an L2 Deskside Support Engineer at Johnson & Johnson, responsibilities include building Windows PCs for new hires, troubleshooting network and hardware issues, and managing IT assets. Previous roles include IT L2 Support Analyst at ICT Services and L2 Deskside Support Engineer at TBWA\Worldwide, focusing on software and hardware troubleshooting on various platforms. A background in desktop support has been further established through positions at Mastercard and Viatris, where experience with vendor liaison and setup of PCs was notable. Karl holds a Master's degree in Network and Information Security from Griffith College Limerick and a Bachelor's degree in Software Engineering from the American University of Nigeria.