Kyle Fairbanks

Kyle Fairbanks has a diverse work experience in the customer success and cyber advisory fields. Kyle currently serves as the Director of Customer Success, Federal at ID.me, a role they have held since October 2022. Prior to this, they were a Senior Customer Success Manager at ID.me, focusing on the public sector, from December 2020 to October 2022. Before joining ID.me, Kyle worked as a Customer Success Manager at the same company, focusing on the public sector, from November 2019 to December 2020.

Prior to their work at ID.me, Kyle gained experience at Deloitte, where they served as a Senior Consultant in the Cyber Advisory department from May 2019 to November 2019. Before this, they worked as a Consultant in the same department from June 2018 to May 2019.

Kyle's earlier work experience includes a role as a Risk Associate at Capital One from October 2016 to June 2018.

Kyle Fairbanks completed their Bachelor's Degree in Finance at Virginia Tech from 2013 to 2016. Prior to that, they attended Radford University in 2012 and 2013 with a focus on Finance but did not obtain a degree. Additionally, they have obtained several certifications including a Mastership in Customer Success from Winning by Design in February 2021, AWS Security Fundamentals from Amazon Web Services in August 2019, Certified ScrumMaster from Scrum Alliance in April 2018, Operational Risk Management from Global Association of Risk Professionals in May 2017, and Series 6 and Series 63 certifications from the Financial Industry Regulatory Authority in June 2016.