SR

Sudhir Rajagopal

Research Director And Global Lead, Future Of Customer Experience at IDC

Sudhir Rajagopal has a diverse background in the field of customer experience, having worked in various roles at companies such as IDC, EY, IBM Global Business Services, Pegasystems Inc. (Fmr. Chordiant Software), CitiFinancial Mortgage, and UBS Investment Bank. With a Bachelor of Engineering degree in Electrical Computer Engineering from the University of Iowa and GCE 'A' Levels from National Junior College, Sudhir has extensive experience in leading customer experience strategies, customer insights, CRM, and business process management. Sudhir's expertise lies in driving customer engagement, analytics, and CX initiatives to enhance the overall customer experience.

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