Juliana Melo

Juliana Melo is a customer support professional with extensive experience in bilingual roles across various industries. Currently a Customer Support Representative at iDeals, Juliana processes client requests through multiple communication channels and collaborates with engineering and product teams to resolve client issues. Previous positions include Bilingual Travel Operator II at CVC CORP, where Juliana provided support regarding travel-related services, and Customer Services Analyst at Neogrid, recognized as Support Analyst of the Year in 2021. Other roles include Bilingual Technical Support Analyst at Conduent, Senior Salesperson at ZARA SA, and Visual Merchandising Assistant II at Trend Viagens e Turismo. Juliana is pursuing a degree in Marketing at Universidade Anhembi Morumbi, with an expected completion date in December 2025.