Shreejeeth Unnikrishnan has significant experience in contact center operations, currently working at IDFC FIRST Bank since August 2019. Prior to this role, Shreejeeth served as Associate Vice President at Jana Small Finance Bank from April 2017 to July 2019, and held the position of AVP - Contact Centre - Banking at IndusInd Bank from June 2008 to March 2017. In these positions, Shreejeeth was responsible for leading sales operations, generating revenue from various banking products, and sustaining profitability. Shreejeeth holds a Master of Business Administration (MBA) in Finance and Financial Management Services from Atharva Institute Of Management Studies, obtained between 2010 and 2013.