Crystal Blythe

Crystal Blythe has a diverse work experience in the field of fraud management and customer success. Crystal worked at IDology from 2013 to 2020, where they held various roles including Vice President of Customer Success & Fraud, Director of Fraud Management, and Fraud Manager. In these positions, Crystal oversaw the day-to-day operations of the Fraud Department, supported the development of fraud team members, maintained client relationships, and conducted fraud data studies. Crystal also worked as a Fraud Data Analyst at IDology from 2013 to 2016, where they identified and analyzed fraud trends in data and provided expertise in data manipulation and analysis.

Prior to their time at IDology, Crystal worked at Verizon Wireless. From 2006 to 2013, they served as a Fraud Investigator, where they developed organizational change management strategies, led cross-functional teams, and developed metrics to identify inefficiencies and areas for improvement. Crystal also worked as a Technical Support representative at Verizon Wireless from 2003 to 2006. In this role, they communicated technical information to customers, diagnosed and resolved cellular technical issues, and provided recommendations based on customer needs.

Overall, Crystal Blythe has demonstrated a strong background in fraud management, customer success, and technical support throughout their career.

Crystal Blythe attended Southside High School from 1994 to 1998. Crystal completed their high school education without earning a degree or specializing in a particular field of study. Crystal then went on to attend the College of Charleston from 1998 to 2003. During their time there, they pursued a Bachelor of Science degree in Business Administration and Management, with a general focus.