Alana Smith

Alana Smith has extensive experience in customer service and technical support roles, currently serving as an Assistant Product Manager and previously as a Pre-Sales Consultant and Software Support Analyst at Idox plc since January 2015, focusing on CAFM Explorer and EHC Hub. Prior to this, Alana was a Customer Service Representative at HSBC Retail Banking and Wealth Management from November 2010 to November 2014, where diverse skills enabled effective first-contact resolutions. Alana's career began at Lloyds Banking Group as a Telephone Banking Advisor from May 2005 to November 2010. Alana holds a Bachelor of Arts (Hons) in Law from the University for the West of Scotland, completed in 2010.