Fredrik Sagesand

Fredrik Sagesand (Gertsson) currently serves as Head of GCS AI at IFS, a position held since January 2021, focusing on leveraging AI to enhance customer value through exceptional services provided by the Global Customer Service organization. Prior to this role, Fredrik held several key positions at IFS, including Global Portfolio Director for Premium Engagement and Director of Global Portfolio Management for Customer Lifecycle Value. Experience also includes roles as Principal Solution Architect and Business Solution Architect at IFS Danmark A/S, Business System Responsible at Areva NP Uddcomb AB, and VP at Treatlite AB. Fredrik's career began at Roxtec International AB, where prominent roles included Vice President for Global Business and Supply. Early experience includes working as an Applikationskonsult at IFS Sverige AB. Fredrik Sagesand (Gertsson) completed education at Växjö University and Söderslättsgymnasiet.