Head Of CRM

About Us:

We at iGaming Platform are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and rewarding workplace where everyone may thrive and significantly impact the industry. Come and be a part of our inspiring team by joining us!

About the role:

As the Head of CRM at iGP, you will play a pivotal role in shaping and executing our customer relationship management strategies. You'll lead a team responsible for enhancing customer engagement, loyalty, and retention through personalized communication and targeted campaigns.

What You’ll Do:

• Develop and implement comprehensive CRM strategies to optimize customer lifecycle management, increase retention rates, and maximize lifetime value.

• Lead and inspire a team of CRM professionals, providing guidance and fostering a culture of excellence and collaboration.

• Oversee the creation, execution, and analysis of CRM campaigns, continuously refining strategies based on performance metrics and customer feedback for multiple verticals.

• Collaborate with clients and analytics teams to integrate CRM initiatives seamlessly into overall marketing strategies and business objectives.

• Utilize data-driven insights to identify opportunities for personalization, segmentation, and targeted messaging, enhancing the overall customer experience.

• Monitor key performance indicators (KPIs) related to customer engagement, retention, and revenue, providing regular reports and insights to stakeholders.

• Keep abreast of industry trends, best practices, and emerging technologies in CRM and iGaming to drive innovation and maintain a competitive edge.

About You:

• Proven experience in leading and developing teams, with a focus on mentorship and performance management.

• Proficiency in Fast Track or similar CRM tools, with a track record of driving results through effective data management and campaign execution.

• Strong understanding of the iGaming industry, including customer behavior and regulatory considerations.

• Exceptional ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong analytical skills, with the ability to derive insights and make data-driven decisions.

• Ability to think strategically and develop innovative CRM initiatives that drive engagement and revenue.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

What We Offer:  

• Enjoy the best of both worlds with our hybrid work, which provides flexibility and freedom while maintaining a strong team connection

• Enjoy the flexibility of remote work from abroad for up to 20 days per year

• Live a balanced and healthy lifestyle with the help of our wellness allowance

• Enjoy delicious meals regularly with our office lunches and, socialize with your co-workers

• Stay fuelled throughout the day with our regular breakfast snacks

• Satisfy your cravings with our monthly Wolt credits, which can be used at a wide variety of restaurants

• Along with private health insurance, we offer free eye-sight tests

• Never stress about finding a parking spot again with our private parking options

• Enjoy our employee exclusive discounts around the island

At iGP, diversity is a vital value, and we actively work to ensure equity in our hiring processes. Without exhibiting any bias against candidates for any legally protected reason, it is our commitment to evaluate candidates based solely on their skills and abilities. Each candidate is respected and truly valued for who they are.

Visit our website, www.igamingplatform.com, or any of our social media platforms to learn more about us and get a taste of our culture:

• LinkedIn
• Instagram