Jack Carroll

Jack Carroll has been in the business world for almost a decade now. Jack started their career as an intern at Business & Finance Media Group back in 2012. After a few years of working their way up, they became a Client Engagement Manager at CoachUp. At CoachUp, they were responsible for onboarding and managing a team of Customer Experience Associates. Jack also planned the product roadmap, managed the implementation of features and enhancements, located and tested bugs, and wrote and prioritized detailed Asana tickets for the development team to resolve. In addition, they analyzed and reported on metrics measured daily/weekly across the organization using Postgres and Tableau. Some of their most notable achievements at CoachUp include designing the transfer credit feature (which resulted in estimated cash refunds savings of $52,362 in 2016), implementing scheduling touchpoints (which decreased time from booking to session completion by 10 days), and calculating the true rebooking rate stat (which contributed to +50% repeat bookings after being implemented in the algo). Jack also maintained the Help Center for platform education, which resulted in +106% traffic growth between 2015 and 2016.

In 2017, Jack Carroll left CoachUp to take on a Senior Manager, Operations Engineering role at Grubhub. Jack held this position for five years before being promoted to Director of Operations at IgnitePOST in May of 2022. Throughout their career, Jack Carroll has proven himself to be a reliable and driven operations leader with a knack for streamlining processes and driving tangible results. Jack is an excellent communicator with strong interpersonal skills that enable him to build strong relationships with cross-functional teams. Jack is also highly analytical, detail-oriented, and proactive, always looking for ways to improve efficiency and drive positive change within organizations.

Jack Carroll has a Bachelor of Science in Business Administration from the Questrom School of Business at Boston University. Jack also completed the Dublin Management Internship Program at University College Dublin.

Jack Carroll works with Jeremy Lesniak - Director of Marketing, Anda Willett - Director of Partnerships, and Diane Hake - Creative Director. Jack Carroll reports to Arian Radmand, CEO & President.