Geetika Arora

Geetika Arora is a seasoned professional with extensive experience in training and customer experience management. Currently serving as Senior Manager Training Customer Experience at IGT Solutions since June 2023, Geetika specializes in designing and delivering training programs that align with organizational goals. Prior roles include Lead Learning Specialist at American Express, where responsibilities encompassed developing training modules, evaluating program effectiveness, and enhancing delivery initiatives from December 2010 to June 2023. Geetika also held the position of Hiring Specialist, facilitating voice and accent assessments and supporting recruitment processes. Earlier experience includes online support for American Express cards and a Senior Customer Care Representative role at IBM Daksh, managing customer inquiries and mentoring new hires. Geetika holds a Bachelor of Arts degree from Delhi University, complementing a strong foundation in the arts from Vidya Bhawan.