Rafael Queiroz

Rafael Queiroz is an experienced professional currently serving as a Manager at IGT Solutions since March 2015, where responsibilities include overseeing a call center customer service team and implementing data analysis processes to enhance efficiency and service quality. Previous roles at IGT Solutions include Corporate Trainer, Operations Team Lead, and Social Media Representative, focusing on training, team mentorship, and community management for KLM Airlines. Prior to IGT Solutions, Rafael held various positions in sales and hospitality, including Sales Executive at Etoile Group and F&B Assistant - Wine Cellar Supervisor at Grosvenor House Dubai. Education includes a Master of Business Administration in Supply Chain Management and a Bachelor of Engineering in Production Engineering.