Marco Ferrigno

Marco Ferrigno is an experienced professional specializing in sales and retail excellence, currently serving as the Head of Sales Excellence and Head of Retail Excellence at iliad since February 2019. His previous roles include REC - Retail Excellence Coordinator and RES - Retail Excellence Specialist. Prior to iliad, Marco worked at Wind Tre S.p.A. from November 2013 to February 2020 as a Customer Care Coordinator, managing teams focused on various operations including Churn Prevention, Retention, and Upselling. Marco's career also includes a tenure at H3G as a Customer Care Manager, where responsibilities encompassed retention strategies and performance improvement processes in customer care. Marco holds a degree in Political Science and Government from Università degli studi Roma TRE, earned between 1999 and 2005.