Valerie Burns

Valerie Burns has extensive experience in customer support and sales operations, currently serving as Director of Customer Care at Illumina since December 2015, where prior roles included Associate Director of Customer Support and Senior Manager of Customer Support. Valerie's career at Callaway Golf spanned from 1993 to 2012, with progressive roles including Senior Sales Operations Manager and International Sales Operations Manager, where significant contributions were made to process improvements and cross-functional communication in international markets. Additionally, Valerie led critical projects such as the Six Sigma Voice of Customer initiative and was instrumental in the implementation of the SAP system.