Laura Schirer

Laura Schirer has extensive work experience in various roles and responsibilities.

Laura worked at ImageTrend, starting in 2012. Their most recent role at the company is Vice President of Client Services, a position they have held since February 2023. As Vice President, they are responsible for overseeing client services and ensuring an exceptional customer experience.

Before their current role, Laura served as the Director of Client Services from March 2021 to February 2023. In this position, they led the Client Services Team, which provided support, implementation, account advisement, and education to customers. Their focus was on delivering legendary customer service and technical expertise.

Prior to their director role, Laura worked as a Lead Developer from February 2020 to March 2021. Laura implemented the Scrum framework with an Agile mindset for the Elite HIH development team, ensuring efficient code releases. Laura managed a team of five developers and prioritized product backlog, resulting in high-quality sprints.

From May 2015 to February 2020, Laura held the position of Implementation and Support Manager/Product Owner. Laura oversaw the overall health of the HireTouch business unit and was responsible for profitability, implementation statuses, and team member career growth. Laura also played a key role in migrating clients to Amazon Web Service (AWS) within a year.

Laura's career at ImageTrend began as an Implementation Coordinator from July 2012 to May 2015. Laura successfully executed multiple system implementations and upgrades across different industries. Laura also conducted user training sessions and presented product demonstrations.

Prior to their time at ImageTrend, Laura worked at Harmon Solutions Group from 2006 to 2012. Laura held various roles, including Manager of Call Center Operations & Training. In this position, they managed the operational aspects of a 250-seat call center and prepared their team for a Service Organization Controls audit. Laura also served as a Client Implementation Specialist, building and maintaining client relationships and leading new account implementations. Earlier in their career, they worked as a Trainer, focusing on training program redesign and developing material for new hires and remedial training. Laura was also a Team Lead, where they coached and developed frontline associates and ensured performance and quality goals were met.

Overall, Laura Schirer has a strong background in client services, team management, and project implementation, demonstrating their expertise in delivering exceptional customer experiences and driving organizational growth.

Laura Schirer earned their Bachelor's degree in Mass Communication with a minor in Women's Studies from the University of Wisconsin-Eau Claire. Laura attended the university from 2003 to 2007. In addition to their degree, Laura has obtained various certifications including Microsoft Planner Essential Training and Modern Project Management in Microsoft 365 from LinkedIn in August 2022 and April 2022, respectively. Laura also holds the PMI Agile Certified Practitioner (PMI-ACP)® certification from Project Management Institute since May 2021 and the Project Management Professional (PMP) certification from the same institution since January 2020.