Sharon Lampe CSM is a Senior Technical Specialist at Imagine IT, Inc. since November 2020, where responsibilities include performing VMWare Hyper-V host server upgrades, diagnosing concerns in customer environments, and monitoring network performance. Previous experience includes roles as an Account Manager and IT Support Analyst at Pileus Technologies, as well as IT Analyst and System Administrator positions across various companies. Sharon has a strong background in remote monitoring, technical support, and system administration, complemented by a Bachelor of Arts in Computer Science from Wichita State University and an Associate of Arts in Information Technology from Cowley County Community College.