Volunteer Screening Coordinator - Seasonal Full-time

  iMentor is seeking THREE customer service and detail-oriented Volunteer Screening Coordinators (VSC) to join the National Screening Team. Their mission: iMentor Screening uses program knowledge to evaluate prospective mentors for safety, consistency, collaboration and mission alignment to build high-impact relationships that drive student success.    Every year, iMentor recruits over 2,000 adults to serve as mentors to high school students in our program. VSCs play a pivotal role in preparing these mentors to support mentees, guiding applicants through a screening process that assesses their suitability for the program. Through thoughtful interviews and application reviews, VSCs will oversee iMentor’s screening pipeline from start to finish and will set the stage for a volunteer experience that is welcoming, energizing and impactful.     VSCs will connect with prospective mentors from NYC, Chicago and Baltimore.

These positions are being offered on a full-time (40-hour/week) remote and seasonal basis. Additionally, iMentor provides excellent and full benefits for this seasonal role. Roles are contracted through December 20, 2024. There are 3 openings for this role. Historically we have received applications from many qualified candidates, and our intention is to interview and hire quickly, ideally in the next 2-3 weeks. If you are interested in the opportunity we recommend you apply immediately. **Only candidates from Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Virginia, and Washington D.C. will be considered.   ·        Start date: June 17, 2024 ·        End date: December 20, 2024 ·        Shift options: Monday through Friday with 9-6 EST or 11-8 EST shifts Tuesday through Saturday with 9-6 EST or 11-8 EST shifts   Note: The VSC’s 5-day full time schedule will be discussed with the hiring manager. This schedule will be fixed and set before hire.  

VOLUNTEER RELATIONS

• Volunteer Intake: Conduct and transcribe 16-17 30-minute phone interviews per week, equitably assessing applicants for motivation and program fit, reviewing references and making recommendations regarding volunteer eligibility.  Navigate sometimes difficult conversations.
• Database Management: familiarity and comfort as system administrator; will utilize Salesforce, Outlook and iMentor Platform to manage and track confidential volunteer data, doing so quickly and carefully.
• Customer Service: Serve as personal guide for applicant, navigate regional and logistical nuances about the program and provide excellent customer service throughout the intake journey.

ADMINISTRATION

• Pipeline Management: Manage an efficient communications cadence with applicants, guide volunteers towards completing next steps.
• Ongoing Communications: Proactively voice updates, needs and concerns to the manager to achieve tasks and work through challenges.
• Team Collaboration: Participate in team calls, providing insight about processes and applicant eligibility as needed.
• Legal / Compliance: Follow all risk management and youth development standards set by the National Screening Team and iMentor.  Follow all Screening compliance procedures and internal iMentor communication norms.

QUALIFICATIONS

• Minimum two to three years of professional career experience working in nonprofits, customer service, communications, social sciences, HR and/or college admissions.
• Self-directed and able to work independently and in remote work settings.  Highly organized with excellent time management skills that suit a fast-paced work environment.
• Experience in Salesforce or similar CRM, with ability to learn systems quickly.
• Transcribing is a key function of this role, minimum of 40 – 60 WPM.
• Strong interpersonal written and verbal communication skills, including the ability to communicate with empathy, across difference and with diplomacy.
• Collaborative, resourceful, strategic, proactive and open to feedback.
• Interest in social impact spaces, youth development and educational opportunities.
• Alignment with iMentor’s mission, values, and commitment to diversity, equity, and inclusion.  Interest in social impact spaces, youth development and educational opportunities.

COMPENSATION AND BENEFITS

• Salary is $52,000 per annum rate prorated for a seasonal position.
• Fully remote working arrangement (must have home internet)
• Up to 100% employer funded comprehensive medical and dental coverage
• Vacation day accrual at a rate of 18 days per year and sick time at a rate of 6-7 days per year. Also paid holidays, a paid birthday holiday, and one paid floating holiday.
• 401K match up to 4%
• Dependent care and health care flexible spending plans
• 1 hour of wellness time off per week for wellness activities of your choosing