Imerys
Vanessa BENOIST is a seasoned professional with extensive experience in customer service management within the industrial sector. Currently serving as the Customer Service Back Office Manager for Imerys since July 2022, Vanessa oversees two remote teams across Toulouse and Lixhe, managing operations within the Performance Minerals EMEA division, which generates €1.2 billion in revenue. Previously, Vanessa held the position of Senior Team Leader for Customer Support at TEREOS from December 2020 to June 2022, and from October 2008 to November 2020, Vanessa was the Responsable Service Client for Sibelco France, where responsibilities included managing customer orders, resolving disputes, and overseeing a team of twelve. Vanessa holds a Master 2 (M2) in Commerce International from ESG Ecoles de commerce, earned between 2006 and 2008.
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Imerys
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Imerys SA is a France-based company that is principally engaged in the extraction and processing of minerals. The Company is organized into four Business Groups: Minerals for Ceramics, Refractories, Abrasives and Foundry, which provides a range of products, such as ceramic bodies for porcelain, raw materials for floor tiles and graphite powders; Materials & Monolithics, producing and distributing roofing and structural products, such as roof tiles, bricks and chimney blocks, as well as monolithic refractories; Pigments for Paper and Packaging, which consists of the Company's activities in kaolin and calcium carbonate for the paper industry and Performance & Filtration Minerals, which deals with the processing of kaolin, carbonates, feldspar, vermiculite and diatomite, among others. It operates through Damolin and PyraMax Ceramics LLC, Kerneos SA and Micron-Ita, among others.