Diamond W. possesses extensive experience in customer success and account management, currently serving as a Customer Success Manager at IMG ARENA. Previous roles include HVC Retention Lead and Account Manager at LiveScore Group, where Diamond W. implemented CRM strategies and analyzed customer data to enhance loyalty and improve customer experiences. Earlier positions involve managing client relationships for Google Ads at Teleperformance and coordinating CRM campaigns at Betsson Group. Diamond W. also held sales and customer service positions at Sony, T-Mobile Nederland, and Diamond Marketing, demonstrating a strong background in relationship building, strategic planning, and data analysis, supported by a Bachelor's degree in Marketing Communication.
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IMG ARENA
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At IMG ARENA, sport is in our DNA. We build deep relationships with sports and federations. We specialise in bringing sport and the sports betting industry closer together via our federation services and world-class sports content. Launched in 2012, we leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our federation clients, whilst at the same time delivering greater value to the sports betting industry. We are focused on fan-first engagement through the delivery of digital content and product innovations that fuel the emotions and excitement unique to world-class sport. Our focus has always been on fan-first engagement via the delivery of content and product innovations that fuel the emotions and excitement unique to world-class sport. We believe this can only be achieved by working alongside rightsholders to deliver official products that are true to the sports and events. Our expertise includes the creation and delivery of some of the world’s best sporting content with our official Fastpath Data feeds, Live Streaming service, Events Centres and Virtual Sports products. IMG ARENA sits within the global IMG powerhouse, which is a world leader in sports, events, media and fashion, operating in 30+ countries.
