IMG ARENA
Pratik Shetty currently serves as a Service Delivery Executive at IMG ARENA, where an impactful incident dashboard was developed using Monday.com and PowerBI to provide real-time insights into KPIs for continuous improvement. Previous experience includes a Support Engineer role, achieving a 90%+ client satisfaction rate through effective resolution of complex technical issues, and a Network Engineer position at Tata Communications, focusing on strategic planning and design of telecom infrastructure. Pratik initiated a project on a Facial Recognition attendance management system during an internship at ZingHR and has completed industrial training and an apprenticeship in control systems. Academic qualifications include a Master of Science in Sport Analytics and Technologies from Loughborough University London and a Bachelor of Engineering in Electronics and Telecommunications Engineering from Fr. Conceicao Rodrigues Institute of Technology.