Julie Chapman

Julie Chapman is an accomplished professional with extensive experience in customer experience and solutions consulting. Currently serving as Chief Customer Officer at Immersive Labs since March 2023, Julie previously held leadership roles at Interos Inc. as Senior Vice President Customer Experience, where strategies to enhance customer engagement were defined and implemented. Prior to that, Julie was with Adobe, where responsibilities included overseeing value consulting services. At Marketo, Julie transformed and scaled the global solutions consulting team, ensuring growth and expansion in both enterprise and SMB markets. Julie's career also includes significant contributions to IBM, where leadership encompassed a global team of 800 professionals and a focus on business value discussions. Julie started in the industry at Unica, contributing to substantial revenue growth and successful acquisitions, and has a foundational background in marketing and consulting from Harte Hanks and Wells Fargo. Julie holds a BA in Actuarial Math from Concordia University and additional education from McGill University.