Rich Brecht

Rich Brecht has a strong background in customer care and experience, having held roles such as Director of Contact Center and Retail Operations at J&P Cycles and Executive Vice President, XaaS at Gravis Apps. Currently, Rich serves as Director, Customer Care at ImOn Communications, where Rich provides guidance to businesses looking to enhance their customer experience initiatives. With a focus on people, process, and technology, Rich has a wealth of experience in managing customer interactions and optimizing organizational strategies.