Medha Rangnekar

Medha Rangnekar has extensive work experience in customer success management and technical support roles. Medha started their career as an Electrical Design Engineer at Crompton Greaves Limited, where they collaborated with a cross-functional team to implement a sales order processing system and represented the R&D team for ISO 9000 Certification Audit.

After that, Medha worked as an Applications Engineer at Animatics Corporation and as a Software Development Engineer at KLA, where they developed software applications and an online training system.

Medha then joined Autoweb.com as a Software Engineer, contributing to their online marketplace for the automotive industry.

Moving on to ePeople, Medha worked as a Senior Software Engineer, responsible for the architecture, design, and implementation of web-based collaborative support application software.

At Hewlett Packard Enterprise, Medha held several roles, including Principal Technical Support Engineer, Technical Advisory Board Member for ArcSight Educational Services, and Global Manager for Backline Support Engineering & Support Enablement. Medha provided expert-level technical support, developed education offerings, and managed a backline support team.

Currently, Medha is employed at Imperva, where they have held several leadership positions. Medha has been the Director of Global Enterprise Customer Success Management, overseeing a team responsible for driving customer outcomes, retention, and growth for over 250 Enterprise accounts. Medha has also served as the Director of Customer Experience and Manager of Enterprise Customer Success Management (Americas), where they managed a team of Customer Success Managers and focused on coaching and achieving impressive results.

Throughout their career, Medha has demonstrated a strong focus on customer success, retention, and growth, as well as technical expertise and leadership skills.

Medha Rangnekar holds a Master of Science (MS) degree in Computer Science and Engineering from Santa Clara University. Medha also has a Post-Graduate Diploma in Management (PGDM) in Business Management from the University of Mumbai. Additionally, they have a Bachelor of Science (BS) degree in Electrical Engineering from Shivaji University. Medha Rangnekar has obtained several certifications in various fields, including TechWomen Selection Committee, Fall 2022 TechWomen Mentors, Women in Leadership, Reputation Risk Management, Executive Leadership, Customer Success Manager certifications, Command of Message and Command of Sale, Leading with Emotional Intelligence, and Critical Thinking for Better Judgment and Decision-Making.