Ivan Augliese

Ivan Augliese has extensive experience in various roles within account management, customer success, and team leadership. Ivan is currently serving as the Manager of Patient Care at Impress, where they oversee all aspects of customer and patient policies, objectives, and initiatives in the orthodontics industry. Ivan is responsible for leading a department of 65 specialists and 4 team leaders, ensuring the satisfaction of all Impress patients worldwide, and establishing performance metrics and service levels for the department. Prior to this, Ivan worked as the Director of Account Management & Customer Success at Opportunity Network, where they built strong business relationships with high-level clients and helped companies grow their business. Ivan also served as a Team Manager and Account Manager during their time at Opportunity Network. Ivan's experience also includes roles at Webhelp, where they worked as a Team Leader and Inside Sales Representative, and at Top Apartment Barcelona and Wild Lounge Bar, where they held positions as a Community Manager and Account Manager respectively. Overall, Ivan's work experience showcases a strong background in customer service, team management, and business development.

Ivan Augliese's education history is as follows:

- From 2019 to 2020, Ivan pursued a Master of Business Administration (MBA) at EAE Business School. The field of study for this degree is not specified.

- During the same period, they also studied for an MBA in Business Administration at the Universitat de Barcelona.

- In 2011 to 2014, Ivan obtained a Master's Degree in International Management from Università degli Studi di Napoli Federico II.

- In 2013, Ivan participated in the Erasmus Program at Universitat Rovira i Virgili, earning a Master's Degree in International Business Management.

- Ivan attended ILAS in 2011 and studied Web Design. Their exact degree is not specified.

- In 2010 to 2011, Ivan studied Graphic Design at ILAS, again without a specified degree.

- In 2008 to 2011, Ivan completed their Bachelor's degree in Business Management at Università degli Studi di Napoli Federico II. The field of study for this degree is not mentioned.

Additionally, Ivan has obtained some certifications:

- In September 2016, Ivan received Supervisor Training from SELLBYTEL Group.

- Ivan holds certification in "Adobe Creative Suite PRO" from Adobe. The specific time of obtaining this certification is not provided.

- Ivan also has a certification in "Marketing Innovation Trends" from the University of Naples Federico II. However, the specific timeframe for obtaining this certification is not mentioned.