Bryan Miranda

Customer Support Agent at Imprint

Bryan Miranda's work experience includes a role as a Customer Support Agent at Imprint starting in September 2022. Prior to that, they worked at Waterford.org from September 2019 to August 2022, first as a Family Education Liaison Team Lead and then as a Family Education Liaison. At Waterford.org, they managed a team of 10 representatives, resolved issues, provided customer service via phone and email, handled escalated calls, and conducted training. Bryan also made outbound calls, received inbound calls, and responded to emails from parents about software inquiries.

Additionally, Bryan had a role in social media marketing on their own Instagram page from January 2014 to 2017. Bryan started their professional journey by serving as a Volunteer Supervisor at The Church of Jesus Christ of Latter-day Saints from September 2011 to 2013.

Bryan Miranda began their education journey in 2016 at Ensign College, where they obtained an Associate of Arts and Sciences degree in Business Management in 2018. Bryan then continued their studies at BYU-Pathway Worldwide from 2023 to 2026, completing their Bachelor's degree in Business Administration and Management, with a focus on General Studies.

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Timeline

  • Customer Support Agent

    September, 2022 - present