Itxaso A.

Itxaso A. has worked as a Network Engineer at InCharge Energy since November 2021. In this role, they have been responsible for monitoring and managing the maintenance of freight-use Electric Vehicle chargers using various software platforms and CRM systems. They have also provided training to customer service representatives, demonstrated proprietary software to customers, and worked with the analytics team to build knowledge bases. Additionally, Itxaso has assisted with debugging and testing the Salesforce system and customizing its features.

Before joining InCharge Energy, Itxaso worked as a Desktop Support Specialist at Networking Technologies and Support, Inc. from August 2020 to November 2021. In this role, they were involved in updating the VCU health systems from Windows 7 to Windows 10. Their responsibilities included working with SCCM, Windows 10 imaging, troubleshooting hardware issues, and providing customer support to ensure the proper functioning of end users' devices.

Prior to their IT roles, Itxaso worked briefly as a hostess and expediter at Howletts Restaurant and Tavern from January 2020 to March 2020. In these positions, they served as a liaison between employees and customers to ensure accurate and timely orders and provided customer service to ensure a pleasant dining experience.

Overall, Itxaso A. has experience in network engineering, desktop support, customer service, and software troubleshooting within the IT industry.

Itxaso A. began their education in 2018 at the A+/Cisco 3-4 Academy IT Student, where they studied Cisco Networking. Itxaso then attended John Tyler Community College from 2020 to 2021, earning an Associate's degree in Business Administration. During this time, Itxaso also pursued a CSC CISCO Network Administration program at the same college. Currently, Itxaso is enrolled in Virginia Commonwealth University, where they are pursuing a degree in Information Systems, from 2021 to 2023. Additionally, Itxaso obtained certifications such as Microsoft Technology Associate: .NET Fundamentals (MTA) from Certiport - A Pearson VUE Business in May 2019 and IC3 certification from the same institution in May 2017.